Shipping & Refund

Welcome to DrDent! We appreciate your trust in choosing our health and beauty products. Our goal is to ensure you receive the highest quality products with exceptional service.

Shipping Policy

Regions Covered:

  • We ship to Europe, the UK, and the USA.

Processing and Delivery Times:

  • Orders are processed within 1-2 business days, excluding weekends and holidays.
  • Estimated delivery times:
    • UK and USA: 2-6 business days.
    • Europe: 3-7 business days.

Shipment Confirmation:

  • A confirmation email with a tracking number will be sent once your order is dispatched. This number is active within 24 hours.

Customs, Duties, and Taxes

  • DrDent is not responsible for customs, duties, or taxes applied to your order. All such fees are the customer’s responsibility.

Damage and Loss Policy

  • DrDent is not liable for products lost or damaged during shipping. Please contact us if you receive a damaged order.

International Shipping Policy

  • We are actively working to expand our shipping to more international destinations.

Detailed Return & Refund Policy

Returns:

  • All returns, regardless of order size, require initiation within 30 calendar days from the purchase date.
  • A receipt or proof of purchase is necessary. Please contact support@drdent.co to start the return process.

Detailed Review Process:

  • Each return request will undergo a detailed review.
  • We may ask for additional information regarding your order and reasons for the return.

Refunds:

  • DrDent has the final authority in refund decisions.
  • Refunds will be issued to the original payment method after inspection of the returned items.
  • Refund processing time depends on your card issuer's policies.

Return Shipping Costs:

  • The customer is responsible for return shipping costs, which are non-refundable.

Final Decision Authority:

  • DrDent maintains discretion in approving or denying refund requests to ensure fairness and business integrity.

Contact and Assistance

For any inquiries or assistance with our Shipping & Refund Policy, please contact us at support@drdent.co. We are committed to your satisfaction and are here to help.